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The Virtual Assistant’s Guide to Client’s from Hell

by Jocelyn Fernandez in Admin Support, Tips & Tricks, Virtual Assistant

Every Virtual Assistant had Experienced this…

It really doesn’t matter if you are a rookie virtual assistant or a customer service pro. Everyone has experienced those difficult clients that make any project a living hell.

The first step is to identify which type of client you have. All clients are not the made the same. They come in all different sizes, attitudes and demands. Some demands are realistic and others will have you pulling your hair out. But there is hope. Here are some profiles of those clients and how to spot them.

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Business’ Assistants

by Jocelyn Fernandez in Admin Support, Human Resource, Virtual Assistant

Virtual Assistants or VAs manage both online and offline works which are now in huge demand from entrepreneurs and businesses. A VA can assist a business owner “virtually” or online. They find this line of work challenging and fulfilling because, every day, there is another task to be assigned and no two days are the same.

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8 Skills That A Virtual Assistant Possess

by Jocelyn Fernandez in Admin Support, Services, Tips, Virtual Assistant, Website Management

Business often gives you too much work to do, especially if you are the owner of it. There are due dates to follow, data to be recorded, reports to be finished, queries to be answered and meetings to be scheduled and attended.

Doing all of these on your own? That will surely burn yourself out! You might not even be able to do some of it cause you might lack the expertise for that certain task. Even more, you might lose interest in it because of how boring the task is. As awful as it sounds, but you can’t and shouldn’t do everything all by yourself! You will always need someone to help you out, someone who can make the work faster, someone who’s able to give you the time to rest or can keep your mind at ease and lets you focus in the most important task at hand.

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5 Awesome Benefits of Having a Virtual Assistant

by Jocelyn Fernandez in Admin Support, Human Resources, Virtual Assistant

It’s 2019! Computers, cell phones and the internet are taking over this generation. Yet, businesses are not an exception. Business transactions can be easily done online today. Whether you are just starting up or managing an established business, you surely need to have staff. Virtual Assistants are what you need.

Curious and still having second thoughts? No worries, we have you covered. We have listed 5 benefits of having a Virtual Assistant.

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10 Characteristics Of An Online Personal Assistant

by Jocelyn Fernandez in Admin Support, Human Resource, Virtual Assistant


Information Technology nowadays has evolved into something that is very helpful to society such as creating jobs. The best example of this is the Virtual Assistant or sometimes called an Online Personal Assistant. They are kind and friendly, reliable, accurate and do really love their job. Because of these values, company owners, always invest their time and money to those who are deserving of the position.

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A Powerhouse for BPO Companies: Virtual Assistants in the Philippines

by Jocelyn Fernandez in Benefits, General, Online Marketing

The Philippines is a well acknowledged country when it comes to workforce especially in the BPO (Business Process Outsourcing) industry. In fact, ESEAN Briefing (2017) indicated that the Philippines beat Mumbai as the “2nd ranking BPO destination”. In addition, Global Innovation Inc. (2017) phrased in one of their articles that “the country (Philippines) remains to be an attractive place for investors to outsource some of their services.” A number of studies have also supported these acknowledgements which leads us to the question “What makes the Philippines a competent country in the BPO industry?”

While one can think of several reasons why the Philippines has become the BPO hub in Asia, studies have pointed out the most common ones. Below are four of the most common reasons.

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CASE STUDY: Personalized Promo Product Sales Sheets

by Jocelyn Fernandez in Case Studies

BACKGROUND

Our client ProPatch USA, specialises in custom imprinted bicycle accessories such as patch kits and levers, bike bottles and cages, bike locks, bike stickers, cycling jerseys, and other accessories. This case study will show how MyOwnVA increased their sales by creating personalized product sales sheets for their prospects and inactive clients.

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CASE STUDY: e-Commerce Web Content and Maintenance Support

by Jocelyn Fernandez in Case Studies

BACKGROUND

We started working with The Lighting Outlet in May 2016. The Lighting Outlet is one of the largest commercial and residential wholesale lighting distributors in Australia with more than 4,000 eBay customers and over 5,000 from their online store. The Lighting Outlet relies on MyOwnVA to provide e-Commerce web content support and images for its website and for the eBay store. We source and upload images and price changes, optimize the content, handle order processing and provide product descriptions for all lighting products. We’ve become a fundamental part of The Lighting Outlet’s business from the very first day we started helping the company.

This case study will scrutinize how MyOwnVA grew and developed through its work with our client, The Lighting Outlet.

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CASE STUDY: Order Processing for Promotional Products

by Jocelyn Fernandez in Case Studies

BACKGROUND

We started working with MyPaperCups in 2011 when they were just a startup. Now the company is one of the largest custom paper cup distributors in Australia with thousand of customers. These include small customers from independent coffee shops to some of the largest, best known brands in the world including Coca-Cola, Porsche, Instagram, Samsung, Reebok and many more. MyPaperCups has come to rely on MyOwnVA to provide customer support for all its day-to-day transactions. We’ve become an integral part of the company’s business, offering support for lead generation, estimating, order processing, graphic design, marketing, social media management and order tracking.

This case study will examine how MyOwnVA has helped MyPaperCups solve problems, locate new accounts, provide superior service and ensure the best customer experience.

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Why People Want to Venture into the Virtual Assistant Business

by darrel_seo in Admin Support, General, Human Resource, Online Marketing, Services, Website Management

Imagine this, waking up at 5 AM for a work at 7 AM but you have to consider showering, dressing up, making breakfast for your family, make sure your kids are ready to go to school and your husband is prepped for work, then you have to consider the traffic in the metro and a quick order of a venti-sized cafe latte for an instant pick-me-up then work 8 hours for the rest day and go home and take care of your family again but you are exhausted already and all you want to do is crash onto your bed but then the reality sinks in that this is your routine, 5 days a week for a month–always working, you have no rest and you feel the overwhelming burnout.

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