We started working with MyPaperCups in 2011 when they were just a startup. Now the company is one of the largest custom paper cup distributors in Australia with thousands of customers. These include small customers from independent coffee shops to some of the largest, best-known brands in the world including Coca-Cola, Porsche, Instagram, Samsung, Reebok, and many more. MyPaperCups has come to rely on MyOwnVA to provide customer support for all its day-to-day transactions. We’ve become an integral part of the company’s business, offering support for lead generation, estimating, order processing, graphic design, marketing, social media management, and order tracking.
This case study will examine how MyOwnVA has helped MyPaperCups solve problems, locate new accounts, provide superior service, and ensure the best customer experience.
Imagine this, waking up at 5 AM for work at 7 AM but you have to consider showering, dressing up, making breakfast for your family, make sure your kids are ready to go to school and your husband is prepped for work, then you have to consider the traffic in the metro and quick order of a venti-sized cafe latte for an instant pick-me-up then work 8 hours for the rest day and go home and take care of your family again but you are exhausted already and all you want to do is crash onto your bed but then the reality sinks in that this is your routine, 5 days a week for a month–always working, you have no rest and you feel the overwhelming burnout.Read more
So you are a company executive managing your company mostly alone or with a co-founder. You start off being able to do your tasks well, calling clients, taking care of customer service, and keeping track of bookkeeping by doing just fine. Somehow, along with the way, you find yourself stressed by all the work and find yourself missing out some tasks that were supposed to be done yesterday but you could not do because you were busy for having your hands full.Read more
The demand for virtual assistants has never been at its highest demand until now. Companies, brands, and even small businesses have realized the importance of hiring a virtual assistant to increase productivity and ensure the cash flow. However, some are still adamant in hiring their own virtual assistant, especially those who never had such experience in having one under their wing, while some company executives and independent businesses, especially small ones, still have the mentality that they can do everything on their own, that they would still do fine.Read more
So how do you know which VA to hire? All virtual assistants provide technical and administrative support to big and small business owners from a remote location. Some provide this support from a home office and some are part of a team working for a VA company. Which should you hire?Read more
I’m often asked to proofread a document only to find after wading through a mishmash of muddled text, that the document clearly needs a major rewrite. At other times, I’m asked to edit a document when it’s clear that only minor grammatical errors need correcting. Proofread or edit – which is called for?Read more
People now want to work from home so they can have more time with their family. They also want to be more productive in their work, but find that they still must spend much time on ordinary tasks as researching facts booking flights and hotels, and looking for the best deals for the company. Much of this time could be better spent on more worthwhile projects, client conferences, and better yet, relaxation. Make your life easier and hire a virtual assistant.Read more
My Own VA is a business process outsourcing services company that provides administrative and clerical services for clients all over the world. My Own VA helps professionals in the fields of administrative assistance, graphic design, accounting, web development, and social media with experience in data entry, transcription, online research, lead generation, etc.
As a member of the My Own VA team, you would be a part of a company that helps clients achieve their goals and fulfill their business needs.Read more
Every business in the world runs on the idea that the customer is king, and in the process of doing business, nothing is more crucial than being able to deliver what customers pay for. Whether it be a service or a product, businesses need to provide a seamless and efficient process of capturing customer data and completing ordering requirements. Efficiency, after all, plays a central role in the profitability of any business operation and the viability of a product itself. In simple terms, customers would not be interested in ordering a product that takes too long to arrive after they’ve paid for it. In any industry or business, delays and complications add to customers’ overall negative impression of a business, a problem that greatly contributes to a drop in revenue over the long term.Read more
Email or “electronic mail,” as we know it today, has been a fixture of our online experience for almost as long as the internet has been in existence. It started out as a simple text-only feature but has since evolved into a more sophisticated service that allows users to send not only text messages but also pictures, audio, video, and all kinds of data through computers and mobile devices. And, for most of us, checking our email accounts is as normal and instinctive as breathing or making coffee.Read more