How to Correct your Co-workers When They’re Wrong?

by Jocelyn Fernandez in Human Resource

“Correction does much, but encouragement does more.”   In an office, there are a lot of reasons why correction is necessary. Publishing a sloppy articles, messing up a project or not paying attention should always be identified and corrected. Correcting these mistakes early on is important, you don’t want it to become a bigger problem later. If you are the manager, it will be easy to put aside one team member and talk to them. But how do you deal with a colleague or your own supervisor if they make a mistake? Here are the 8 guidelines in correcting them nicely.

  • Consider the situation and your motives

Why do you want to correct your team member? Is it because you don’t want to improve the project  or because you want to be a know-it-all? Getting the person’s interest before you start correcting them will help you to avoid misunderstanding between you and your colleague.

  • Consider whether the correction is necessary

 Being concerned with your team is very important but have you think of a situation in which you have to decide if is it necessary to correct you workmate even if it is just a minor mistake? Yes! We want the best  results possible, but we must tell them frankly but in a polite way.

  • Never correct someone publicly

If you want to gain respect, you must earn it. Correcting someone publicly is a no-no. Try not to use “you” when correcting; blaming the error on technology or other inanimate objects is always received better.


Until you proved that your version of the event is true, you aren’t correcting someone you’re just disagreeing with them. Prepare facts before you start.


Finally, you have to understand that not all people will accept your correction. They may feel that their way of doing things is better. If that’s the case, it’s best not to push it and let them find out in their own time. Nobody is perfect, everybody learns from each other. Always remember that correction of mistake is the first step of success.


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Data Entry

by Jocelyn Fernandez in Services

Data Entry is a broad term that encompasses a number of occupations. It includes electronic data processors, typists, word processors, transcribers, coders and clerks.

As a Virtual Assistant, Data Entry is one of the most common job we could work on. Since we are responsible for entering various data formats into the computer system of a company we have to be proficient at interpreting complex information.

Here are the responsibilities of a Data Entry worker

  • Encoding personal details of customers.
  • Entering information for classified advertisements in a newspaper.
  • Transferring paper-based market research results
  • Updating patient’s medical records
  • Processing sales invoices
  • Tracking students’ test results in a school or college.

Yes, the job is simple but it needs someone who is keen and is attention detailed. But My Own Virtual Assistant can make your busy lives more relaxing and pressure-free because we can do Data Entry for you.

Contact us  and we will handle the project for you.


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“How to Stay Creative When Doing the Same Thing Over and Over?”

by Jocelyn Fernandez in Tips & Tricks

Creativity is the use of the imagination or original ideas. It is the fuel of all growing businesses, so how do you stay creative when you are required to do the same thing over and over again?

Here are some helpful tips:

  • Drink your Coffee

Most people are at their creative peaks in the morning so open up your laptop and situate your morning with the most creative work that you need to finish. Caffeine helps you to focus for an hour or two.

  • Take a Short Walk

Walking boosts circulation and increases oxygen supply to each and every cell in your body, helping you to feel more alert and alive which can help  think of better ideas for the project you need to comply Taking a short walk each day will help your brain stay fresh and your mind uncluttered.

businesswoman writting something

  • Set a Goal for yourself and the project

Decide what you want to do or accomplish with the project, know your priority, identify personal boundaries or personal wants at work and know what you should do to make your day more productive and manageable. Be more organized with your daily goals.

  • Finish Something

Feel happier and more positive during your work day and learn how to under-promise and over deliver with clients to surprise them with your work.

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Google Link Penalty

by Jocelyn Fernandez in Tips

How do I know if I have been affected?

Follow this steps to check if you have received a penalty from Google. This means businesses websites will be adversely affected by Google penalty.The penalty can be triggered as a by-product of a manual review by another site or an intentional penalization for various black-hat SEO techniques.

So why did you get penalized by Google?

Google penalizes sites that they feel have unnatural links. Don’t want to do this yourself? We can help.

Google Link Penalty – Google penalty has a negative impact on a website’s search rankings based on updates to manual review. If they have not replied after several attempts, you can contact Google to have it removed.

It’s a long tedious process. Click on “Search Traffic”

3. Purchased links, guest blogging to low authority sites or specific anchor text that links to your website are all of the reasons to earn the dreaded penalty.

My Own VA has experienced in removing unnatural links to other sites. Contact Us!

1.Sign in to Google Webmaster.

2.  Click on “Manual Actions”

Clean sites with no penalties will see a “No manual web spam actions found.” message. But sites with the penalty will see a warning “No manual webspam actions found.” message. “Google webmaster tools notice of detected unnatural links.”

Guides to Remove the Google Penalty

You have to create all inbound links

Go to Google Webmaster

Go to “Search Traffic”

“Links to your Site”

Click on “Who links the most”

Download the links

Upload the links to Google spreadsheet
Now contact them all one by one till they remove the link. We contact the sites on your behalf requesting the link removal and follow up to ensure its done.


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How to Build the Most Loyal VA in the World

by Jocelyn Fernandez in Uncategorized

How to create an amazing relationship with a Virtual Assistant from the Philippines?young businesswoman with laptop

From my perspective, the way to do this is way different Western societies. It is not about money or gifts but it’s how you connect with them like a part of your family.

There are five approaches to build the most loyal VA in the world.



It will be appreciated by your VA if you celebrate success/victories with them. Just by sending Skype message or an email will have a positive effect on your staff. It will increase their motivation and employee satisfaction and of course loyalty.

Always remember that when you work with a remote or an office employee, there is no better return on your investment than to give him or her a thousand of reasons to wake up each morning and WANT to work for you.



Everybody knows that when you work with a Virtual Assistant, it would be easy to not give them attention because they’re not sitting beside you, but this is a big no-no. You have to treat your VA’s like they are your in-house staff for them to feel that they are also important and valuable for you.

This is also an effective secret especially when you are trying to build a full team ahead of you. The way you treat or manage your first  VA will be a manual for all your staff in the future.



The best thing about Philippines is that FAMILY is EVERYTHING. Employees will most likely quit their dream job in just a blink of an eye if there is a family problem that needs attention. It should also be important to you as their boss. Filipinos treat their staffs as one of their family and the more you bond with them, the more positive results you get.

These are the things that will make your VA be loyal to you:

  • Hangout with them.
  • Celebrate their birthdays by sending email or a skype message.
  • Arrange a team building for work anniversaries.



Everyone should be respected as an individual, but no one idolized.” – Albert Einstein

Treating your coworkers and your staffs with respect will increase their loyalty to you. Show them that you also value their insights and don’t forget to listen with their suggestions. Some people forget this when they are working with a Virtual Assistant but remember that if you wanted to be respected you should also learn to respect.



Being a part of your staff’s  success will always reflect how good you are as a boss and how incredible your company is. So, whenever you find opportunities to improve your staff, grab it! Indulge them to activities that will improve their skills and capabilities and you’ll see that at the end of the day, positive result falls into place. And it will also make them realize that you cared about their personal growth and not just the growth of your company.

Also, don’t ever make them feel that asking question will intimidate you. Filipinos are shy in nature, so they are missing the chance of asking good questions or suggesting ideas. Make sure that you are always open to  brainstorm with them.

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Virtual Assistant Bootcamp 2014

by Jocelyn Fernandez in Training and Seminar

Regina Evangelista     “What you don’t see you don’t mind.” a short phrase from Ms. Regina Evangelista, our speaker for the “Virtual Assistant Boot Camp 2014”  last May 24, 2014 at Lispher Inn.   I have met people with different perspective in life, people with different experiences, people with inspiring life ideas but with the same goal — work less but earn more. What is a Virtual Assistant? Being an independent contractor means taking care of everything. Clients, bills and other obligations — everything is in your hands. First, let’s start with the advantages of being a Virtual Assistant.

  • You are the boss!
  • Work anywhere you want (beach, park, etc.)
  • Choose your own expertise.
  • Helping entrepreneurs to succeed.
  • Flexible hours.
  • Earn at least 20,000 a month.10320442_10203695765737694_2706124223881697155_n
  • Knowledge transfer.
  • Working with different cultures.

Second, what are the Virtual Assistant tools?

  • Laptop/desktop
  • Strong internet connection
  • Headset
  • Cloud storage (dropbox, google drive)
  • Communication (skype, google+)
  • Time Doctor/Tracker
  • Evernote
  • Lastpass – storage for passwords
  • Home office

Virtual Assistant skills to get the job!

  • English proficient
  • Computer skills – processing skills, typing skills, data entry skills, etc.
  • Internet savvy
  • Communication skills
  • Willingness to learn
  • Eye for details

The boot camp also discussed about Social Media Management. There are a lot of Social Media sites nowadays; Facebook, Twitter, Youtube, Linkedin, Pinterest etc. And a lot of business today uses Social Media to popularized their company, increased revenue, reduced cost and to brand building. Some companies hires a Virtual Assistant to do the Social Media jobs for them and there are Social Media tools to do  the task quickly, these are Hootsuite, Buffer Apps, UberVu, Shoutlet, Simply Measured, Viralheat.   The other topic that the Boot Camp discussed are the difference between East and West.    EAST

  • Shy
  • Boss (people with higher position)
  • Relaxation3
  • Action takers (longer)
  • Social people
  • Punctual
  • Easy to please


  • Expressive
  • Their boss is the “team”
  • Activity
  • Action takers (quick)
  • Straight-forward
  • Strictly punctual

There are really a lot of differences between East and West but we should remember that these people are our client. We should give them respect and we should also be respected. It’s a give and take process, finished their desired project and get paid! And speaking of clients, there are 6 kinds of them.

  • The Intruders – a client that intrudes your privacy. They changes your password and some of your profiles.
  • The Henchman – a client who wants all ways possible.
  • The Score – a client who pays on time.
  • The Lookout – a client who is always watching your moves.
  • The Ghost – a client who is always absent. Doesn’t show up for a couple of months and then appears after.2
  • The Partners in Crime – this is the perfect client for you. They usually is your boss and your friend at the same time.

By the way, how to keep these clients working with you?

  • Time – you give them your time. Let them know that you are always on the go to check them out and to help you with your project.
  • No Monkey Business – prove to them that you can be trusted. Never make illegal actions that may harm your relationship with your client.
  • Communication – communicating with them is important, in this way you can earn their trust. Always be reliable and flexible.

And, when to fire them?

  • If your clients treat you badly, don’t hesitate click that “end contract” button.
  • If your client does not pay on time, effort and time is wasted!
  • If your client violates your core value.
  • If your client becomes increasingly demanding.

It was fun and I have learned different ideas from the event. These are but just a few of the learnings they can impart for you. It was a nice experience and I’m looking forward to have another one!


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Benefits of being an Exclusive MoVA member

by Jocelyn Fernandez in Benefits, Human Resource

My Own VA is a business process outsourcing services company that provides administrative and clerical services for clients all over the world. My
Own VA helps professionals in the fields of administrative assistance, graphic design, accounting, web development and social media with experience in data entry, transcription, online research, lead generation, etc.

As a member of the My Own VA team, you would be a part of a company that helps clients achieve their goals and fulfill their business needs.

“We work professionally but we treat each other as a family” – Rick and Jocelyn Fernandez, short but inspiring statement that I was very happy about. As an opportunity-seeker, it’s nearly impossible to find a company that offers you a good salary with a family, that’s a total package!


I’ve been working for this company for a couple of weeks but I was able to develop my skills, I learned a lot of things and of course I was able to help clients and learned different things from them everyday.

How about you?

What interest you? What makes you happy? What kind of job are you looking for?

It is risky to be an individual contractor but people should put this in mind “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Sometimes, you have to be a risk taker for you to see the beauty of every success.


Experience the benefits of being one of uslunch n learn

  • Be part of a network of professionals and specialists.
  • Work from home with weekly team meetings.
  • MoVA find projects for you.
  • We negotiate  terms.
  • We handle invoicing.
  • MoVA network provides specialists for you and your client tasks.
  • We provide project managers.
  • We provide training.
  • Learn.

We also provide some great perks for exclusive staff

  • Free manicure and pedicure
  • Lunch on the beach
  • Free movie tickets
  • Leisure time during weekends
  • Team outings
  • Seminars and events
  • Video training & tutorials


Yes, we’re still a new company but we grow every day and  we are shooting for bigger dreams and we work as hard as we should be.

Click this link to be a part of us




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GBGDavao Conference

by Jocelyn Fernandez in Training and Seminar

The Main SpeakersI attended GDays Davao (Google Business Group – Davao Conference) last May. A representative from Google, Ms. Lindsay Taub, attended the event and she oversees the Google initiative for Women in Business. The event was a double launch of Google supported initiatives in Davao City specifically the Google Business Group (GBG) Davao and the Google Women in Business for Davao. A third group was also introduced and they are the Google group for programmers/coders in Davao.

The main theme of the whole event is the showcase of how Google and its tools help start-ups, entrepreneurs, corporations, organizations, advocacies, and specialists (virtual assistants, programmers, IT professionals) in their careers, professions, business, or day-to-day activities. The point here is that Google improves impact because of collaboration and innovation, and the tools and services are virtually cost-free.

To highlight this point, Google will launch globally in the next few months, a Search where it awards top organizations or individuals because they maximize the usage of Google tools in increasing the productivity and scope of their operations.

Specifically, the morning activities consisted of general presentations about Google tools (Calendar, Drive, Gmail, Hangout, and Google+). There was also a brief talk about the necessity of social media nowadays in marketing. The afternoon showcased six women who has been very successful in their profession and/or businesses, and they also provide testimony on how Google tools have contributed greatly to their bottom-line or causes.Speech of Jojie Alcantara

There was one speaker who was not able to attend the event, as such, she made a video presentation of her speech instead. Her name is Rica Gadi and she is the owner and general manager of Now Outsourcing. She has decided to stop expanding her business because her number one success factor is not the company’s bottom line, but the improvement of the lives of her team. Being an active collaborator with Google has contributed positively to the image and marketability of her company especially when they were still new in the business. I see that this opportunity for because I talked with the head of GBG Gensan (which has recently been awarded as the Top 2 Google group in the world), and they are looking for more start-ups to collaborate with.

Personally, I have a bias towards Google. But I have seen that active participation in GBG Davao may prove to be an asset to the image and marketability of MyOwnVA, if you guys choose to. In the next few months, GBG Davao will hold technical trainings on Google tools especially the combination of Google+, Hangout, Youtube, Blogger in the marketing of a company.


Jimmy picture

Jaime Luis Doromal


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Industry Knowledge Preparations

by Jocelyn Fernandez in Human Resource, News

The advantages of having a Virtual Assistant for Industry Knowledge Preparations

Asian Businesswoman

It is understandable that people who own a business would be extremely busy with what they do. Meetings, appointments, deals, managing their teams, and many other tasks make businesspeople busy on a daily basis. With the limited time that they have, it is not surprising that they can’t even keep up with the latest happenings in the business industry.

Unless, the news is alarming or shocking then that would definitely make them stop from digging business papers. But if the news is not that alarming, most business people can’t make their selves available to know what’s happening around. Although it is important that they keep their selves updated, there are more important tasks ahead that they need to prioritize. And this is where a virtual assistant can be helpful. Read on to find how a virtual assistant can help you in industry knowledge preparations.



1)   A Virtual Assistant can research for Industry updates

If you can’t keep your self updated with the news then let your VA do the job for you. A virtual assistant can search the internet for latest innovations, news, and breakthroughs in the industry. You will never miss out any latest news because your VA can keep you updated with anything related to the business industry.


2)   A Virtual Assistant can provide you fresh ideas

Whether you are an executive from a large-scale business or you are a newbie in the business world, it is essential that you know what the market needs. If you are too busy managing your business, let your virtual assistant go over the market and inform you with the demands of the public. Being in the business world means being knowledgeable of the go or the no in the market.


3)   A virtual assistant can help you gain more customers

Trust. It is the word that every business wants to gain from their customers or even from potential clients. And you can gain a customer’s trust when they feel that you know what you are talking about. If you are updated with the hottest events and happenings then you can always start a conversation about interesting topics concerning the latest industry news while talking with a client or prospects. Being updated will not only impress them but it would make them think that you are reliable and competent enough.

Hiring a virtual assistant would benefit you in many ways you never thought of. The work to keep you updated may sound simple but the advantages you get are extremely huge.

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Tips for Submitting your Resume

by Jocelyn Fernandez in Tips & Tricks

We go through hundreds of resumes every week. You would be surprised at some of the things people include in their resume (or some of the important things they leave out!).

To make sure you stand out from the crowd we have put together some tips on what to include with your application to improve your chances of getting noticed.

What information you need to include

  • A cover letter explaining which job you are interested in and why you think you would be the right person for the job. mention any relevant skills and experience.
  • Your work experience.
  • Your salary history. don’t exaggerate. We WILL verify.
  • Use your name as the title of your document. you’d be surprised how many CVs we receive named “Resume.doc”.
  • List your hobbies or what you like to do on the weekends. If you enjoy playing the guitar or DOTA let us know. Our clients include entertainment, video games, outdoor sports, music and more. We love placing staff in jobs they are passionate about.
  • List some of the software which you have used in the past. Example: Excel, Mac OS, Photoshop, After Effects etc.
  • List any foreign languages that you speak.
  • Awards and Certification you have received.

What information you need NOT include

  • Your photo. Believe it or not, we are interested in how well you do your job. We’re not interested in what you look like… Unless you are applying for a job requiring video or face to face interaction with customers. then its ok.
  • Your Religion. We welcome all applicant’s regardless of faith.
  • The occupation of your parents. Unless your dad is Mayor or Police Chief and can help get us out of trouble. 🙂
  • Your birthplace.
  • Experience matters. Your age doesn’t.
  • Your weight or height. Unless either affects your ability to do the job.
  • Your marital status. Number of Kids.

…and Finally

If you are contacted for an interview please be there early. Dress to impress, and good luck!

READY TO APPLY? Drop us an email with your resume!

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