The Philippines is a well acknowledged country when it comes to workforce especially in the BPO (Business Process Outsourcing) industry. In fact, ESEAN Briefing (2017) indicated that the Philippines beat Mumbai as the “2nd ranking BPO destination”. In addition, Global Innovation Inc. (2017) phrased in one of their articles that “the country (Philippines) remains to be an attractive place for investors to outsource some of their services.” A number of studies have also supported these acknowledgements which leads us to the question “What makes the Philippines a competent country in the BPO industry?”
While one can think of several reasons why the Philippines has become the BPO hub in Asia, studies have pointed out the most common ones. Below are four of the most common reasons.