eCommerce Support Services (New) | MyOwnVa | Virtual Assistance Services

HIRE A QUALIFIED

e-Commerce Support

Empower your business with our expert VAs, ready to take charge of crucial eCommerce tasks like Customer Service & Order Management, Shopify Store Management, eBay Store Support, Zendesk Ticket Management, NopCommerce Support, and more.

Get the professional assistance you need—so you can focus on growing your online business!

Drive your online business forward with our dedicated Virtual Assistants, expertly equipped to manage the critical operations that keep your online store competitive and efficient.

From customer service and order fulfillment to platform management across Shopify, eBay, NopCommerce, Zendesk, and more—our team helps streamline your eCommerce workflows so you can focus on strategic growth.

Our virtual assistants bring authoritative expertise in managing diverse eCommerce platforms, resolving customer issues swiftly, and optimizing store performance. They enable you to reduce overhead costs while increasing operational agility and customer retention.

Partner with MyOwnVA today and access top-tier talent that aligns with your growth objectives—helping you manage day-to-day operations with precision and professionalism, and ensuring your online store thrives in a competitive marketplace.

Empower your team. Accelerate your growth. Book your eCommerce support today.

Drive your online business forward with our dedicated Virtual Assistants, expertly equipped to manage the critical operations that keep your online store competitive and efficient.

Empower your team. Accelerate your growth. Book your eCommerce support today.

What Can Our eCommerce Support Do For You

Customer Service & Order Management

Handling customer inquiries via email, chat, and ticketing systems (Gmail, Amazon, Zendesk, Shopify, Tidio, Facebook, Stamp, etc.)
Processing and fulfilling orders for eBay, Shopify, Big Web Warehouse, and other eCommerce stores
Managing refunds, returns, and exchanges efficiently
Updating order data in Qdos
Resolving delivery issues and tracking shipments by coordinating with couriers like Australia Post, Aramex, and DPD Local
Processing manual orders for replacements due to damages or incorrect shipments
Verifying order details and printing shipping labels

Shopify Store Management

Order fulfillment and processing
Product listings and bulk tagging
Refund and exchange processing through ReturnGo
Inventory management
Creating purchase orders in Stocky
Basic website updates (creating pages, blogs, navigation)
Content optimization for better search visibility
Optimizing images for product listing
Creating discounts
Managing subscriptions (Recharge, Seal Subscriptions)
Creating upsells in Selleasy

Zendesk Ticket Management

Checking and resolving unsolved tickets
Managing ticket statuses (open, pending, solved)
Calling customers if necessary for better resolution
Responding to complaints and escalations regarding order delays
Coordinating faulty product cases with support teams

eBay Support Store

Order processing and fulfillment
Product listings and inventory updates
Optimizing images for product listing
Bulk tagging and content optimization

NopCommerce Support

Importing Excel sheets to Universal Importer
Updating product listings and categorization
Adding images and banners