We started working with MyPaperCups in 2011 when they were just a startup. Now the company is one of the largest custom paper cup distributors in Australia with thousands of customers. These include small customers from independent coffee shops to some of the largest, best-known brands in the world including Coca-Cola, Porsche, Instagram, Samsung, Reebok, and many more. MyPaperCups has come to rely on MyOwnVA to provide customer support for all its day-to-day transactions. We’ve become an integral part of the company’s business, offering support for lead generation, estimating, order processing, graphic design, marketing, social media management, and order tracking.
This case study will examine how MyOwnVA has helped MyPaperCups solve problems, locate new accounts, provide superior service, and ensure the best customer experience.
So how do you know which VA to hire? All virtual assistants provide technical and administrative support to big and small business owners from a remote location. Some provide this support from a home office and some are part of a team working for a VA company. Which should you hire?Read more
Every business in the world runs on the idea that the customer is king, and in the process of doing business, nothing is more crucial than being able to deliver what customers pay for. Whether it be a service or a product, businesses need to provide a seamless and efficient process of capturing customer data and completing ordering requirements. Efficiency, after all, plays a central role in the profitability of any business operation and the viability of a product itself. In simple terms, customers would not be interested in ordering a product that takes too long to arrive after they’ve paid for it. In any industry or business, delays and complications add to customers’ overall negative impression of a business, a problem that greatly contributes to a drop in revenue over the long term.Read more
Order Processing is the work of dealing orders, it is the term generally used to describe the collective tasks with fulfilling an order for goods or services placed by the customers. The process will start in the acceptance of tasks and it is not considered a complete task if the products do not receive and not determined by the customer that it is already complete.Read more