by Jocelyn Fernandez in Case Studies
Our client ProPatch USA, specializes in custom imprinted bicycle accessories such as patch kits and levers, bike bottles and cages, bike locks, bike stickers, cycling jerseys, and other accessories. This case study will show how MyOwnVA increased their sales by creating personalized product sales sheets for their prospects and inactive clients.
ProPatch has been in business for over 20 years and is a recognized leader in the bike industry. As such they have saturated the market. Our challenge is getting new clients who never heard of the brand or are new to the industry. Some of the challenges we faced:
- Potential customers could not visualize how the final product would look.
- There was no system for communicating clearly with the client’s customers.
- There was no clear method for handling customer requests via social media, email, and phone, which resulted in delays in response.
ProPatch contracted MyOwnVA to bring in new clients as well as getting existing clients to reorder more often.
- Our designers, start the processes by creating a custom digital sales sheet template which we use to personalize for each one of the customer’s names, contact information, and logo, all added to the template.
- First, a list is created of the prospective customers. Then the logos are located by our web research team.
- The art is then sent to the design team who takes the logo along with client information to personalize the sales sheet. This included product images, client’s logo, pricing, and product information saving them as individual pdfs.
- The customized sales sheet is then sent to appointment setters who contact the prospect via email, phone, Skype, to ensure the personalized sales sheet is received by the right person.
We contacted over 2000 bicycle shops in the US. Of those, more than 1000 shops requested more information. This turned into 800 new orders. Within 3 weeks, ProPatch had more orders than they could handle.
In fact, we had to pause the campaign because they could not keep up with demand.
Wouldn’t you love to have this problem?!
“The design was completed on time, and looks fantastic! Customer service is beyond what I’ve expected. Thanks again for a great job!”
– Ken Hassen, President – ProPatch Inc.
With MyOwnVA, ProPatch has:
- Increased quantities of new orders per month by 40%.
- Increased quantities of re-orders per month by 30%.
- Increased the average size of orders by 180%.
- Improved customer relations and satisfaction by providing more detailed information about their products.
- Maintained online business with minimal cost.
- Custom and personalize digital sales sheets (templates, flyers, or mailers) containing up to 5 of your product images.
- Each template can be personalized with your customer’s name, contact information, and logo (depending on the needs of the customer).
- Personalized digital sales sheet will be emailed to your customers on your behalf and CC your sales team a copy so they can follow up.
- Afterward, you can then contact them to discuss the personalized flyer and pricing.
Our goal is to locate a few new clients in promotional products and ad specialty industry that would benefit this exciting campaign to help them grow their business.
In MyOwnVA, we built our portfolios with credibility and years of experience. We pride ourselves on being one of the fastest and most accurate creative design team who can launch services such as our personalized digital sales sheets, customer service, order processing, and working on behalf of the client to take their online presence to the next level.
Do you need help to gather more orders for your products?
Contact us via email: [email protected]